Are you dealing with a difficult person at work, at school or at home?
Many of us do. These people come in all shapes, sizes and job titles, but they all share something in common – they consistently cause upset, discord and frustration for those who have to deal with them!
Call of the Wild: Taming ‘Godzilla’ and Other Difficult People
This interactive program is for those who want to learn how to cope with challenging people. Whether the behavior is bullying, passive-aggressive, drama queen or people pleaser (to name a few), participants will learn tips, skills and strategies to diffuse situations and regain peace of mind.
By the end of this program, participants will have learned how to:
- Distinguish between people with difficult days or destructive behaviors
- Spot the seven types of behaviors that cause others significant stress
- Use coping strategies to diffuse and redirect negativity
- Reframe conversations to shift focus on personal responsibility
- Channel, block and protect others from “toxic fog”
- Front-end load language to cultivate positive emotional environments
- Prevent people-pleasers from overpromising and under-delivering
- Choose the best time, place and location for difficult conversations
- Protect your own peace of mind and concentrate on the positives
- Shift energy use from destructive to constructive
Access POMA’s archived webinars.
Bio: Laura Benjamin is President of Cabin Mama Communications a Colorado Springs communication consulting company specializing in interpersonal and online communication skills. Laura trains, coaches and has spoken on three continents for groups from 20-500. She is a USAF Veteran, Mom of three hard working young adults, and is owned by two cats.
Access POMA’s archived webinars.