© Maria Bell – Fotolia.comIt’s happened to all of us at some point in time. You open your email, and find yourself reading an email where the tone can be, well, downright nasty. Your first thought might be to react immediately, with nasty in return – but you might want to take a deep breath, calm down and be the more level-headed composer. Here are some great tips to help you make sure your response is some you won’t regret later.

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